Kimia Johar has always been in contact with its customers by utilizing experienced specialists (with relevant academic credentials). The sales experts, while simultaneously registering the customer's request via telephone or the company's website, consider it their duty to provide the customer with information and prices, and collaborate with them on appropriate transportation methods and avoiding additional domestic shipping costs. The relevant specialist continuously supports and follows up on the loading and delivery stages of the product, keeping the customer informed of the execution process and providing an opportunity for the customer to be aware of the progress of their product supply according to prior planning.

The company's products are sent directly from the factory, and even buyers with lower tonnage requirements can purchase from the stockpiles located in public warehouses in Tehran. Products from other manufacturers are also directly sent from their factories to wholesale buyers, and some other items are delivered to customers from ports, customs, or public warehouses in Tehran and other cities.

It is worth mentioning that a specialist is in continuous contact with the buyer from the time of order placement until loading and delivery of the product, keeping the buyer informed of the process throughout.

The expert in charge of each product sales request and project handles all the execution stages of the work, including delivery schedule, loading and shipping of goods (exact weight of goods, type of packaging, number of bags or sacks), sending official invoices, and so on, and reports each step to the buyer.

In the case of export goods, a complete report is provided on loading, delivery, and the provision of documents such as the invoice and packing list, as well as the certificate of origin and international inspection report, which are timely provided to the buyer.

Delivery on time is one of the important daily and work-related issues in the company, and we know that delivering the product on time on the one hand and guaranteeing the quantity and quality of the product and offering a reasonable price on the other hand increases customer trust. Continuation of this trend undoubtedly leads to more order receipts in line with customer orientation, and this is an important advantage for this company and other producers and suppliers. Therefore, delivering the product on time is one of the slogans of the company.